信函语气与礼貌策略 — 国际贸易选择题
题目
客户来信抱怨你方逾期未回复其询价。回函时需表达歉意并承诺尽快报价，以下哪一句在语气与礼貌策略上最为恰当？A. It is not our fault that your letter reached the wrong department. B. We apologize for the delay in replying and will send you our quotation by this Friday. C. You should have addressed your letter to the sales department instead. D. We are too busy at present to handle your inquiry immediately.