信函语气与礼貌策略 — 国际贸易填空题
题目
回复客户投诉货物延迟到港的函电时，以下四句中语气最符合You-attitude（对方立场）与礼貌策略原则的是哪一句？请将其序号填入空位：____。A. You obviously failed to check the shipping schedule. B. We regret that the delay may have caused you inconvenience, and we are arranging faster shipment for your next order. C. This is not our responsibility at all. D. You should have ordered earlier to avoid such problems.