英语 词汇题 较难 ★ 精品

客户服务理念与标准 — 英语词汇题

剑桥商务英语(BEC) 客户服务与关系 AI 三重审校通过

题目
Choose the word that best completes the sentence: To maintain long-term customer relationships, staff should not merely ______ to complaints but actively follow up to ensure the issue has been fully resolved.